E-MAIL & CRM

MAXIMISE YOUR MOST VALUABLE ASSET WITH STRATEGIC RIGOUR

Did you know that it costs 12x more to attract a new customer vs. retain an old one? We’re an advertising agency committed to preserving your precious cargo of customers, with expertise across all digital customer marketing touchpoints; from email and CRM platforms, to online customer experiences and market research tools. We focus on four key customer marketing objectives: – BUILD. We look for every opportunity to not only grow your database, but help you understand your customers with valuable insights on who they are, how they behave and how you can improve!  – NURTURE. We build and manage holistic strategies to nurture your valued customers across different channels. – MAXIMISE. Our expertise in revenue strategy, we know exactly how to translate customer experience into commercial success for you. – LEARN. Everything we do focuses on producing actionable business insights.

commslab & code by edge

The CRM strategy for this luxury fashion brand needed to be an intimate, tailored and bespoke, just like them. We integrated seamlessly with the client’s order and fulfillment process to maximise the customer experience. We then implemented customer outreach and loyalty strategies to increase lifetime value.

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